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Welcome to FibreTel! We’re thrilled to have you on board—no contracts, no nonsense, just blazing-fast internet and awkward buffering-free TV marathons.
Please read these Terms of Service (“Terms”) carefully before using FibreTel’s residential internet, voice, or television services (the “Service”) provided by FibreTel Networks Ltd. (“FibreTel”, “we”, “us”, or “our”).
By using our Service, you agree to these Terms. If any part makes you uncomfortable, confused, or furious, please stop using the Service—or better yet, contact us so we can explain it in English.
FibreTel offers high-speed fibre-optic internet, home phone service, and television—including access to licensed on-demand content, technical support, and whatever else helps you stay connected and entertained.
You agree to use the Service for lawful purposes only and in accordance with these Terms and our Acceptable Use Policy. You’re also responsible for keeping your account secure and not letting Cousin Eddie download a terabyte of copyrighted movies “just to test the speed.”
You agree not to use the Service to break any laws, bother other humans, or do anything sketchy. See our full Acceptable Use Policy for what’s cool and what’s not.
You agree to pay all charges associated with your Service using one of our accepted payment methods. A processing fee applies to each transaction. Late or missed payments may incur fees and interest. For full details, see our Billing & Payment Policy.
We take privacy seriously (like, “password managers and double-authentication” seriously). Read our Privacy Policy to see how we collect and protect your data.
You’re welcome to use your own equipment, but if we provide any gear (modems, routers, etc.), it remains ours. Please return it when your service ends, or we’ll have to bill you the replacement cost. No hard feelings—we just want our toys back. For more info, see our Equipment, Cancellation & Refund Policy.
All trademarks, content, and other brilliant stuff we created belongs to us. Please don’t use our name or logos for your startup idea.
We’re not liable for outages, service interruptions, or that one time your fridge was connected to Wi-Fi and tried to update its firmware during a thunderstorm. Use of the Service is at your own risk. No guarantees of uninterrupted or flawless service.
Sometimes we have to do maintenance. Sometimes squirrels chew through fibre. Either way, Service may be interrupted now and then. We’ll do our best to warn you, but can’t promise Netflix won’t freeze mid-drama.
We may suspend or cancel your service if things go off the rails. If you request a cancellation, we’ll send a technician to uninstall the equipment, and the date that work is completed becomes your official termination date. More info? Check our Equipment, Cancellation & Refund Policy.
You authorize FibreTel or its reps to enter your premises at a mutually agreed time to install, maintain, or retrieve equipment. If your service ends, we may need access to collect our stuff.
We manage our network to keep things fast, fair, and secure. That includes spam filtering, virus detection, DNS filtering, rate limiting, and the occasional protocol filtering party. For full details, read our Network Management & Fair Usage Policy.
Downgrading your plan may require equipment swaps and a house visit. Billing continues at your current rate until the change is completed. If you cancel a phone or TV add-on, the charges remain until the end of that billing cycle. Details are in the Equipment, Cancellation & Refund Policy.
Emergency services (9-1-1) depend on using the Equipment we installed at your service address. If you move it, break it, unplug it, or lose power, it may not work—and we’re not liable if it doesn’t. Learn more in our 911 & Phone Services Policy.
As part of providing the Service, FibreTel may communicate with you via email and SMS (text messaging). By signing up, you agree to receive the following types of communications:
We will never use your phone number for third-party marketing or spam. You can manage your marketing email preferences anytime, but account-related communications will always be sent as part of your service agreement.
We may update these Terms as needed. We’ll post any changes on our website. Continued use of the Service means you accept the updates—even if you didn’t read them (though you should).
FibreTel maintains several additional policies to keep things clear, fair, and reasonably lawyer-proof. These include:
We recommend giving these a read—they explain how we handle things like cookie crumbs, police requests, and those rare moments when you want to break up with us.
These Terms are governed by the laws of the province where your Service is installed. If we ever end up in court together (we hope not), that’s where it’ll be.
Have questions? Want legal-sounding answers in human English? Contact us at fibretel.ca/contact. We’re nice, we promise.
