Privacy Policy

1. What We Collect

We collect information to provide, maintain, and improve your FibreTel experience. Here’s what we may gather:

• Basic info: Name, service address, email, phone number
• Government-issued ID (indentification document ID) during account setup
• Account details: Order history, service plan, activation dates
• Communication history: A summary of your contact with our team
• Language preferences
• Notification preferences (email, SMS)
• Bank account details (used for pre-authorized debit only; shared securely with our payment processor)
• Credit card information (never stored by us—entered directly into our processor’s secure portal)
• App and portal activity: login data, feature usage, device info
• TV & streaming usage: channels watched, content streamed
• Bandwidth usage
• IP address assignments: We keep records of which IP address is assigned to your account and when
• Network usage metadata, which may include general information about the destinations contacted via our network, for technical, security, and optimization purposes (not content)

2. Why We Collect It

• To activate, maintain, and support your services
• To send you essential account-related messages (e.g., service activation, Wi-Fi credentials, billing, late notices)
• To respond to inquiries and troubleshoot issues
• To improve our services and user experience
• To meet legal and regulatory obligations

3. What We Don’t Do

• We do not sell or rent your data to anyone
• We do not use your data for targeted advertising
• We do not share your info with third parties unless required by law

4. Legal Requests

If law enforcement needs your info, they’ll need to show us a valid Canadian court order. No exceptions. We ignore informal requests or emails not from official agency domains. If you’re in law enforcement and reading this: we love due process.

5. Cookies & Analytics

Our websites and apps may use cookies or analytics tools to understand usage patterns and improve performance. You can opt out of cookies through your browser settings. We don’t track you across the internet or build creepy behavioural profiles.

6. Data Storage & Security

Your information is stored securely in Canada and/or with trusted third-party providers who meet strict data protection standards. Access is limited to trained FibreTel staff with a legitimate business need. We take security seriously—even if we joke about everything else.

7. Your Rights (PIPEDA)

As a Canadian resident, you have the right to:

• Access your personal data
• Request corrections to inaccurate info
• Withdraw consent for optional communications
• File a complaint with the Office of the Privacy Commissioner of Canada

8. Contact Us

If you have privacy-related questions, or just want to verify what we know about you, contact us at fibretel.ca/contact.

Last updated: June 2025