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This policy explains how FibreTel handles copyright infringement notices under Canadian law. While we don’t monitor your activity or judge your downloads, we’re legally required to forward certain notices—nothing more, nothing less.
FibreTel follows Canada’s notice-and-notice regime under the Copyright Act. This means if we receive a copyright infringement notice from a rights holder (usually about peer-to-peer or torrent traffic), we are legally required to forward that notice to you. That’s it.
We’re an internet service provider, not a courtroom.
If you receive a copyright infringement notice forwarded by us, it means someone (usually a movie or TV rights holder) claims your IP address was used to share copyrighted material.
This does not mean you’re being sued. It does not mean FibreTel is accusing you of anything. We’re just the messenger, and we’re legally required to send it to you. You can ignore it or deal with it—your call.
You are welcome to use BitTorrent or other P2P platforms to share or download legal content. We don’t prohibit that. Just don’t share things you don’t have the rights to—it can lead to notices (and possibly worse).
Technically, we could suspend an account for repeated issues, but in practice we don’t. It would require us to assume the notice is valid and act as judge and jury—and that’s not our job. We haven’t seen the evidence, and honestly, it’s none of our business.
We will only disclose customer information if we are required to do so by a valid court order.
If you received a copyright notice or have concerns about this policy, please contact us at fibretel.ca/contact. We’ll answer your questions, but we won’t represent you in court or tell Netflix you’re sorry.
